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Using a private virtual network (VPN): The speed tested will be limited to that of the VPN.Background apps and processes: Things like backups, updates, games, antiviruses and firewalls can all slow the speed down.Type and version of browser: Make sure your Internet browsers are up to date.For example, the optimal speed of a GIGA plan may not be reached on a single wired device. Your device’s setup and capability: If you run a speed test from a device with a lower speed capability than your plan, the results will be limited to the device’s approximate speed.The technology, namely the type of processor, the motherboard, the hard drive and the RAM, significantly affects your device’s speed. How old your devices are: New devices perform better than old ones.The number of devices connected: If too many users are connected at the same time, it may slow down your Home Network.The location of the Helix Fi gateway or router: The distance and the obstacles between the device being tested and the Helix Fi gateway or router can have a significant impact on the Wi-Fi network.
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The following factors can affect your speed test results. Your equipment or installation is making the connection flow slower Services, conditions and rates may vary by region and are subject to change without prior notice. Any changes made to a service, or combination of services, may result in a rate adjustment. The figures represent approximate data use and vary according to the person’s use, the websites they visit, as well as the quality of the songs and videos they download.Rates are determined according to the services that are selected by the customer. The number of connected devices is provided only as an example of a customer’s average Internet use. Customer can pay for device in one or several instalments. Additional à la carte channels, devices and other options are not included in the calculation of the monthly service rate required to be eligible for the discount.Installation of a Helix Fi Gateway required. Maintaining this discount is conditional upon customer subscribing to a Television package and/or Internet plan with a minimum monthly service rate of $70.00. This limited-time offer applies to new Videotron Residential customers who subscribe to Internet and/or Television and entails a promotional discount of $5.00 /month for 1200 months. Customer can pay for a device in one or several instalments. Additional installation fees not included. The installation fee includes the installation of Television, Internet and Telephone if installed on the same day, for a maximum of five (5) outlets per visit. A common situation for receiving high upload responsiveness is a household member recording a video on their phone, and automatically uploading it to the cloud.Installation of a Helix Fi Gateway required. Upload : During the upload test we measure your ping to see how it is affected by upload activity on your network.A common situation for receiving high download responsiveness might be a household member installing a large game. Download : During the download test we measure your ping to see how it is affected by download activity on your network.Idle : We test your idle ping at the beginning of your Speedtest to measure the response of a request on your network as if it is not in use.Measured in milliseconds (ms).ĭuring a Speedtest, we measure your ping at three stages: That’s why as well as the Android and iOS apps measure ping in addition to download and upload speeds.Īlso called latency, or lag, ping is the reaction time of your connection -it’s how quickly your device gets a response after you've sent out a request. Your Internet connection’s speed is only part of the picture! To reliably use services such as streaming media, voice over IP or online gaming, your connection’s quality is also important.